Lead Retail Sales Associate

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nations cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If youre interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nations cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY The Lead Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the companys mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations. At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As a Lead Wellness Advisor, you will have: Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching. The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing perform bag and receipt checks. Label and package customer orders. Perform accurate cash handling in the companys Point of Sale system, following Standard Operating Procedures (SOPs). Investigate any cash, POS or product discrepancies and escalate/record appropriately. Troubleshoot technical issues or glitches in POS system. Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company. Perform routine inventory counts of all products. Ensure product stock is organized and meets compliance regulations Assist managers with organizing sales floor merchandise and product displays Ensure security measures and safety compliance in the store according to Company SOPs. Assist in keeping the store an organized and clean environment for customers and team Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws. Escalate all employee relations issues in a timely manner to management. Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports. Complete shift checklists REQUIRED EXPERIENCE, EDUCATION AND SKILLS High School Diploma or equivalent. 1-2 years experience in customer service; cannabis experience preferred. Flexibility to work shifts that may include opening, closing, weekends, and holidays. Excellent customer service skills and ability to engage with customers. Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner. Ability to learn and understand cannabinoids and how they interact with the human body Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance) In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $17.50 - $17.50 USD BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD