M356 CRM Business Analyst

Job Description Roles & Responsibilities : looking for a seasoned Business Analyst with around 8 years of experience, specializing in Microsoft Dynamics 365 CRM Customer Service workspace. The ideal candidate will operate in a fast-paced Agile environment and will be responsible for bridging business needs with technical solutions, ensuring the successful implementation of Dynamics 365 CRM functionalities aligned with healthcare industry standards. Prior work experience in the domain of health care is an added advantage. Key Responsibilities: Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements. Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and fu