Customer relationship executive

Location: Noida (Work from Office)

Experience: 2–4 Years

Salary: Up to ₹40,000 per month (Based on experience and performance)

SSSi Online Tutoring Services is looking for a dynamic, detail-oriented, and customer-focused Customer Relationship Executive (CRE) to join our team. This role is ideal for professionals who can effectively manage client relationships while coordinating with Sales, Operations, and Delivery teams to ensure a seamless customer experience.

The selected candidate will play a critical role in strengthening our client engagement process, supporting business development initiatives, and ensuring smooth project execution from client onboarding to successful delivery. Key Responsibilities

Client Acquisition & Lead Generation

Research and identify potential clients through various online and offline channels. Build and maintain a structured database of prospective clients. Conduct outreach through calls, emails, referrals, and professional networking platforms. Generate, nurture, and qualify leads before transferring them to the Sales team.

Client Relationship Management

Develop and maintain strong relationships with prospective and existing clients. Understand client requirements and communicate the company's services effectively. Address client queries and provide timely updates throughout the engagement process. Conduct regular follow-ups to maximize client engagement and conversion.

Order Verification & Client Onboarding

Review all newly confirmed orders to ensure complete documentation and project requirements. Verify deliverables, deadlines, credentials, and client instructions before project allocation. Coordinate seamless handovers between Sales and Delivery teams. Conduct client verification calls to confirm project scope, timelines, and expectations.

Project Coordination & Delivery Support

Act as the primary coordination point between clients and internal teams. Resolve delivery-related issues by collaborating with Sales, Operations, Quality Control, and Delivery teams. Manage client communication related to revisions, clarifications, and project updates. Support timely and successful project completion while ensuring high levels of client satisfaction.

CRM & Operational Excellence

Maintain accurate client records, communication logs, and project updates in the CRM system. Monitor lead status, order progress, and client interactions. Prepare reports and maintain documentation for management review. Contribute to process improvements that enhance operational efficiency and client experience. Required Skills & Qualifications 2–4 years of experience in Client Relationship Management, Client Success, Operations, Business Development, Sales Coordination, or Lead Generation. Excellent verbal and written communication skills. Strong interpersonal and relationship management abilities. Ability to coordinate effectively with multiple stakeholders. High attention to detail and excellent organizational skills. Proficiency in CRM platforms, Microsoft Office, Google Workspace, and other business communication tools. Strong problem-solving abilities with a customer-centric approach. Ability to work independently in a fast-paced and target-driven environment. What We Offer Opportunity to work in a growing organization with significant ownership and responsibility. A collaborative, performance-driven, and professional work environment. Exposure to cross-functional business operations and client management. Career growth opportunities based on performance and contribution.