Account director

Job Description – Account Director – Client Servicing

Core Responsibilities Maintains client relationships at operational and CXO levels by providing strategic and digital advocacy regularly along with crisis management Drives development of tactical plans, translating strategies into tactics & ensure

team deliverables align with strategies

Helps develop award-winning, insightful and creative ideas to drive results and

brand influence for our clients

Builds/improves relationship with senior journalists and influencers across the country

oversees development and maintenance of a national media universe for all clients

Guides the Account Managers & team members to track upcoming news stories and proactive pitching for placement of clients' messages Drives new business through participating in and leading client pitches specific to social and web strategies, investigative research, campaign analysis,monitoring, etc Directs the Account Managers in client retention, improvement of Client

Satisfaction Score & overall servicing cost management of client portfolio

Coaches, develops and mentors a team of highly engaged individuals &empower them to succeed in their careers Ensures a conducive work environment by resolving team conflicts Skills & Value Ability to Collaborate & Nurture positive working Relationships with the Clients, Colleagues within the Agency and across the network Demonstrate Thinking and Innovation skills during challenging projects Self-motivation: Should be able to create their own schedule and routine to keep themselves focused on the task without other distractions Willing to learn and use digital tools: Virtual communication and collaboration is key The candidate should be willing to learn and use digital tools such as video conferencing apps and other company-specific digital platforms Time consciousness: Should value their own' s as well as the team's time Setting meetings and deadlines at appropriate hours to ensure they work in sync with everyone else. Critical thinking: Should be able to think creatively or use tools which help in fleshing out ideas