Order Management Specialist / SME | 2-5 Years

Innova ESI · Bangalore, India

Order Management Specialist / SME

Job Summary

Responsible for managing end-to-end Order Management / Order-to-Cash (O2C) activities, processing customer orders, resolving queries, handling returns/claims, and ensuring transactions are completed accurately within SLA.

Key Responsibilities

• Manage end-to-end Order Management / O2C processes .
• Process and validate customer orders within defined SLA .
• Work on SAP and Salesforce for order/case management.
• Handle customer queries, returns, defective claims and chargebacks.
• Manage credit/debit memo activities and documentation.
• Prepare operational reports and maintain data accuracy.
• Identify and escalate order/process issues.
• Follow SOPs, quality and compliance requirements .
• Support process improvement and automation initiatives.

Mandatory Skills

• Order Management / O2C experience – Mandatory
• SAP experience – Mandatory
• Salesforce experience – Mandatory
• Good understanding of customer order processing
• Experience in returns, claims, chargebacks, or credit/debit memos
• Good communication and problem-solving skills

Candidates without relevant Order Management/O2C + SAP experience will not be considered.