Customer Success Analyst

Krishna Jewellers Pearls and Gems Private Limited · Hyderabad, India

Job Title: Customer Success Analyst

Company: Krishna Jewellers Pearls & Gems Private Limited (KJPGPL)

Location: Jubilee Hills, Hyderabad

Reporting To: Data Operations Manager

Why Join KJPGPL as a Customer Success Analyst?

• Day shift role for a better work-life balance
• Competitive compensation in the market
• Prime office location in Jubilee Hills, Hyderabad
• Strong career growth opportunities
• Positive and employee-friendly work culture
• Opportunity to work with a trusted and reputed jewellery brand

✨ About the Role

We are looking for a detail-oriented and customer-focused Customer Success Analyst to support our high-volume data processing and customer engagement operations. This role involves handling outbound calls, analyzing customer interactions, improving performance, and enhancing customer satisfaction through data-driven insights.

The ideal candidate will play a key role in optimizing the customer journey—from initial contact to long-term engagement—while maintaining high service standards and improving key metrics such as FCR, AHT, SLA, CSAT, and NPS.

Key Responsibilities

1. Customer Interaction & Outbound Calling

• Make effective and productive outbound calls
• Engage with customers based on assigned segments
• Ensure adherence toKPI’s such as Handling Premier Customers Profiles, KYC updation, Explaining about schemes and offers, collecting referrals, Inviting for a store visit, Post sales service calls.

2. Performance & Analysis

• Analyze call data and customer interactions to identify trends and areas for improvement
• Improve customer experience and retention through actionable insights
• Regularly update customer details and interaction notes
• Validate and maintain the customer database

Qualifications

• Any Graduate
• 1–6 years of outbound calling experience preferred
• Experience in outbound call centre operations will be preferred
• Proficiency in any two languages among Telugu, Hindi, and English preferred
• Immediate joiners are preferred

Skills Required

• Strong customer service and relationship-building abilities
• Basic knowledge of CRM tools
• Customer empathy and attention to detail
• Good voice modulation and listening skills

Compensation & Benefits

• Competitive salary with attractive incentives
• Provident Fund (PF)
• Paid leaves
• Daily snacks
• Yearly bonus
• Health insurance
• Learning and development opportunities
• Friendly and supportive work environment

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