Identity & Access Management Specialist I

TrueBlue India · India

WHO ARE WE?

WE CONNECT PEOPLE AND WORK

TrueBlue (NYSE: TBI ) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

ROLE

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

ESSENTIAL DUTIES and RESPONSIBILITIES

▪ Provide technical assistance and support for incoming queries/calls and issues related to computer systems, software, and hardware

▪ Identify and diagnose issues and problems

▪ Categorize and record reported queries and provide solutions

▪ Support problem identification

▪ Advise users on appropriate course of action

▪ Monitor issues from start to resolution

▪ Escalate, if needed, unresolved problems to a higher level of support

▪ Provide essential online security advice and support

▪ Managing one or more customer service

▪ Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services

▪ Receives and handles requests for service, following agreed procedures

▪ Promptly allocates calls as appropriate

▪ Logs incidents and service requests and maintains relevant records

▪ Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions

▪ Identifies and classifies incident types and service interruptions

▪ Records incidents cataloging them by symptom and resolution

▪ During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

▪ Type at least 45 WPM

▪ Proficient in basic troubleshooting

▪ Good grasp of Current Operating System functionality

▪ Basic understanding of computer hardware

▪ Proficient with Microsoft products

SKILLS AND QUALIFICATIONS

▪ Excellent Communication & Customer handling skills

▪ ITIL process knowledge

▪ Well versed with Service Now ticketing tool

▪ Adhere to TB ITSD guidelines

▪ Good hands-on Active Directory, MS Office 365, Account Provisioning and Account Creation

▪ Basic understanding of computer hardware

▪ Basic Knowledge of Teams/Outlook applications

▪ 1-3 Years of experience in a similar role

▪ B. Tech/B.E. in Computers, BCA in Computers, B. Sc in Computers