Group Account Manager

YELLOW FRAMES LLP · Mumbai, India

Position: Group Account Manager

Experience: 6 - 8 Years

Industry: Advertising / Creative / Digital Marketing Agency (Agency Background Mandatory)

Location: Saki Naka, Andheri East, Mumbai

Working Days: 6 Days a Week

About the Role

We are looking for an experienced and client-focused Group Account Manager to lead multiple client portfolios while mentoring a team of Account Managers and Client Servicing Executives. The ideal candidate should have a strong agency background, excellent communication skills, and the ability to build long-term client relationships while ensuring timely and high-quality campaign execution.

Key Responsibilities

• Manage a portfolio of multiple key client accounts across branding, digital, social media, production, and integrated marketing.
• Build strong relationships with clients and act as their primary strategic partner.
• Lead, mentor, and guide a team of Account Managers and Client Servicing Executives.
• Ensure smooth coordination between Creative, Strategy, Social Media, Production, Design, Video, Performance Marketing, and Finance teams.
• Understand client business objectives and translate them into actionable creative briefs.
• Drive campaign planning, execution, and delivery while maintaining quality standards.
• Conduct regular client meetings, presentations, and quarterly business reviews.
• Identify upselling and cross-selling opportunities across existing clients.
• Manage project timelines, budgets, and resource allocation efficiently.
• Resolve client escalations proactively and maintain high client satisfaction.
• Monitor project profitability and ensure commercial objectives are achieved.
• Ensure all deliverables are completed within agreed timelines and budgets.
• Support new business pitches and strategic presentations whenever required.
• Stay updated with industry trends, digital innovations, and competitor activities.

Requirements

• 6 - 8 years of experience in Client Servicing or Account Management within an advertising or digital agency.
• Proven experience managing multiple large client accounts.
• Experience leading and mentoring client servicing teams.
• Strong understanding of branding, digital marketing, social media, video production, influencer marketing, and integrated campaigns.
• Excellent presentation, negotiation, and stakeholder management skills.
• Ability to work in a fast-paced agency environment and manage multiple priorities.
• Strong commercial acumen and problem-solving skills.
• Proficiency in Microsoft Office and project management tools.

Preferred Skills

• Outstanding communication and interpersonal skills.
• Strong leadership and team management abilities.
• Strategic thinking with a solution-oriented mindset.
• Excellent organizational and time management skills.
• Ability to handle high-pressure situations with professionalism.
• Strong attention to detail and ownership of projects.

Key Performance Indicators (KPIs)

• Client retention and satisfaction.
• Revenue growth from existing accounts.
• Timely delivery of campaigns and projects.
• Team performance and development.
• Project profitability and budget adherence.
• Upselling and cross-selling success.
• Reduction in client escalations.
• Quality of campaign execution and client feedback.

Why Join Yellow Frames?

• Opportunity to work with leading brands across industries.
• Dynamic and collaborative agency culture.
• Fast-paced learning and career growth.
• Exposure to integrated campaigns across creative, digital, production, and branding.
• Be part of the "House of the Creative Lords."

To apply, email your resume and portfolio to

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