Visa Officer

Phoenix Business Advisory · India

Job Description – Case Officer

Company: Phoenix Business Advisory

Position: Case Officer

Experience: 2–4 Years

Employment Type: Full-Time

Location: Ahmedabad, Gujarat

Working Days: Monday–Saturday

Working Hours: 10:00 AM – 7:00 PM

Joining: Immediate Joiner Preferred

About Phoenix Business Advisory

Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE .

We are looking for an experienced Case Officer with prior experience in the visa/immigration industry to manage client cases, documentation, follow-ups, and case coordination while ensuring accuracy and timely processing.

Key Responsibilities

• Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
• Review client documents for completeness, accuracy, and compliance with case requirements.
• Prepare and maintain case files, applications, checklists, trackers, and related documentation.
• Coordinate with clients for pending documents, information, and case updates.
• Ensure timely follow-ups and movement of cases through different processing stages.
• Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
• Monitor case deadlines and ensure timely completion of assigned tasks.
• Identify documentation gaps or case-related issues and escalate them appropriately.
• Maintain accurate case records and provide regular status updates to management.
• Follow company SOPs, quality standards, and confidentiality requirements.

Requirements & Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field .
• 2–4 years of prior experience in the visa/immigration industry is mandatory.
• Hands-on experience in visa processing, case management, documentation, or immigration operations .
• Strong understanding of visa/immigration documentation and processing workflows.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple cases and deadlines simultaneously.
• Strong follow-up, coordination, and problem-solving abilities.
• Good knowledge of MS Excel, Word, Google Sheets, and documentation tools .
• Ability to maintain confidentiality of sensitive client information.
• Immediate joiners preferred.

Preferred Experience

Experience with New Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or other international visa processes will be an advantage.

What We Offer

• Opportunity to work with an international business migration and advisory firm.
• Exposure to international visa and business migration processes.
• Opportunity to work closely with experienced operations and leadership teams.
• Professional and growth-oriented work environment.
• Career growth within the Operations and Case Management function.