Product & Deployments

You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to production, and keeping them there.

Are you the right candidate for this opportunity Make sure to read the full description below.
The role is intensely commercial and deeply product-centric - some days you're on a sales call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and high EQ.
What you'll do
DeploymentsOwn live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilizationOwn the relationship with VP-level stakeholders throughout their deployment journeyTurn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategyRun user onboarding and training sessions; build the materials to support them throughoutConvert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay closeTrack usage across deployments - run reactivation sessions when engagement drops
ProductThe biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship todayOwn the cadence of what we sequence next: build, sell, deploy, keep stickyRelentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable featuresBe aggressive about automation (including automating your own work)
DemosOwn the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR
HiringDocument every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooksAlways be hiring. Engineering capacity is a global constraint on sales
Example projectsTake a $5bn distributor from signed contract to full go-live in 3 weeks - mapping their ERP data model, configuring our AI agents against their catalog, training their inside sales team, and managing the executive relationship throughoutBuild a demo environment that lets prospects see their own SKU data running through our system during a sales call - then iterate on it weekly based on close ratesNotice usage dropping at a live customer, diagnose the root cause, and go on-site to fix itWrite the PRD for a new product surface, ship it with engineering in two weeks, and deploy it to a customer in the third weekStand up internal tooling that lets the team delegate repetitive deployment tasks to coding agents
What we're looking forA sharp, technical operator who wants to be in the room where deals close and systems go live. Specifically:
Product taste - especially on UI/UX, copy, AI failure modesCustomer obsession - craves feedback, watches usage data maniacallyLow ego - will do whatever it takes, no task too smallTechnical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demandsComfort in chaos - the role evolves as the company grows - this should energize you
Our CultureFocus. Accelerate industrial commerce. Everything else is noiseOwnership. You build, deploy, and own outcomesVelocity. Ship fast. No red tape. We work 9-9-6 in-personImpact. xzbcwsv Your work runs $Xbn+ customer operations
Compensation & BenefitsTop-of-line compensation and equityVisa sponsorship - we will do everything in our power to get you to NYCNo barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job doneElite team - a small, intense group from the world's best institutions. We're obsessed with winning and have a lot of fun while making it happen