Salesforce Forward Deployed Engineer
SMBHD · Chicago, Illinois, United States
FULL TIMEpermanent
Job Description
Who we areSMBHD is a Chicago Salesforce consulting firm built for small and mid-market businesses, and we are growing fast: about 30 people, two AppExchange apps, more work booked than people to do it, and deep work in Sales Cloud, Service Cloud, Field Service, Experience Cloud, and integrations. We deliver in pods of three to four engineers that own a client engagement end to end.This year we rebuilt delivery around AI. Our engineers direct AI to produce most of the configuration and code, then spend their time where it matters: understanding the client, designing the right solution, and driving adoption.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
The roleInternally we call this role Process Forward Engineer, and PFEs are how we deliver. You run discovery with the client, design the solution, direct the build, run the training, and own the outcome. There is no analyst upstream of you gathering requirements and no developer downstream of you building what you scoped. You do the whole thing, with AI doing the heavy production and an Analyst on your pod picking up the last mile.
You work across two to four engagements at a time. Sometimes you are the lead on a project, sometimes you are working alongside a pod teammate on a bigger one.
We are hiring at two levels:Process Forward Engineer: you have delivered Salesforce solutions and can own a workstream or a smaller project on your ownSenior Process Forward Engineer: you have led multiple implementations from discovery through go-live and can run a strategic engagement, mentor a PFE, and shape how a pod works
What you will doRun discovery sessions and workshops with client stakeholders and turn messy business problems into clean, buildable solutionsDesign and deliver solutions on the platform: Flow, Agentforce, configuration, and code where it earns its placeDirect AI to produce the build, then read, test, and own every line of itDesign integrations between Salesforce and client systems and own data migrationsDeliver training and drive adoption so clients use what you builtDemo your own work every week, internally first, then to the clientScope and estimate new work as engagements growBring what you learn in the field back into how we deliver
Who you areYou know Salesforce well: the data model, automation, security, reporting, and where the platform pushes backYou can read code and direct someone (or something) to write it. You do not have to be the person typing Apex all dayYou are as comfortable in front of a VP explaining a design as you are in Setup building itYou use AI every day already and you are looking for a firm that takes that seriouslyYou want ownership. xzbcwsv Handoffs frustrate youYou want to grow with a company, not pass through one
What we need from youPFE: 2 to 5 years delivering Salesforce solutions. Senior PFE: 5+ years and you have led implementations end to endBachelor's degree in computer science, MIS, business, or a related fieldHands-on Flow and declarative configuration; working knowledge of Apex and LWC (reading and directing it, not necessarily writing it)Experience leading client-facing discovery and requirements sessionsIntegration and data migration experience (REST APIs, middleware, data loading)Clear communication with technical and business audiencesBased in the Chicago area and able to work from our office
Nice to haveSalesforce certifications (Admin, App Builder, PD1, cloud certs)Agentforce, Einstein, or other Salesforce AI experiencePrompt engineering, agents, or LLM application workField Service, Experience Cloud, or Revenue Cloud depthConstruction, engineering, manufacturing, or professional services clients
BenefitsMedical, dental, vision, and disability insurance401(k) with 6% match, no vesting periodFlexible scheduleCertification support and paid learning timeA team that ships, not just advises
Our core valuesGet S*&% DoneBe Smart and AmbitiousBe Compassionate Towards EveryoneCome to Work Positive and ExcitedBe Collaborative with Sharp ElbowsOwn It and Make It Great
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
The roleInternally we call this role Process Forward Engineer, and PFEs are how we deliver. You run discovery with the client, design the solution, direct the build, run the training, and own the outcome. There is no analyst upstream of you gathering requirements and no developer downstream of you building what you scoped. You do the whole thing, with AI doing the heavy production and an Analyst on your pod picking up the last mile.
You work across two to four engagements at a time. Sometimes you are the lead on a project, sometimes you are working alongside a pod teammate on a bigger one.
We are hiring at two levels:Process Forward Engineer: you have delivered Salesforce solutions and can own a workstream or a smaller project on your ownSenior Process Forward Engineer: you have led multiple implementations from discovery through go-live and can run a strategic engagement, mentor a PFE, and shape how a pod works
What you will doRun discovery sessions and workshops with client stakeholders and turn messy business problems into clean, buildable solutionsDesign and deliver solutions on the platform: Flow, Agentforce, configuration, and code where it earns its placeDirect AI to produce the build, then read, test, and own every line of itDesign integrations between Salesforce and client systems and own data migrationsDeliver training and drive adoption so clients use what you builtDemo your own work every week, internally first, then to the clientScope and estimate new work as engagements growBring what you learn in the field back into how we deliver
Who you areYou know Salesforce well: the data model, automation, security, reporting, and where the platform pushes backYou can read code and direct someone (or something) to write it. You do not have to be the person typing Apex all dayYou are as comfortable in front of a VP explaining a design as you are in Setup building itYou use AI every day already and you are looking for a firm that takes that seriouslyYou want ownership. xzbcwsv Handoffs frustrate youYou want to grow with a company, not pass through one
What we need from youPFE: 2 to 5 years delivering Salesforce solutions. Senior PFE: 5+ years and you have led implementations end to endBachelor's degree in computer science, MIS, business, or a related fieldHands-on Flow and declarative configuration; working knowledge of Apex and LWC (reading and directing it, not necessarily writing it)Experience leading client-facing discovery and requirements sessionsIntegration and data migration experience (REST APIs, middleware, data loading)Clear communication with technical and business audiencesBased in the Chicago area and able to work from our office
Nice to haveSalesforce certifications (Admin, App Builder, PD1, cloud certs)Agentforce, Einstein, or other Salesforce AI experiencePrompt engineering, agents, or LLM application workField Service, Experience Cloud, or Revenue Cloud depthConstruction, engineering, manufacturing, or professional services clients
BenefitsMedical, dental, vision, and disability insurance401(k) with 6% match, no vesting periodFlexible scheduleCertification support and paid learning timeA team that ships, not just advises
Our core valuesGet S*&% DoneBe Smart and AmbitiousBe Compassionate Towards EveryoneCome to Work Positive and ExcitedBe Collaborative with Sharp ElbowsOwn It and Make It Great
Details
| Company | SMBHD |
| Location | Chicago, Illinois, United States |
| Type | FULL TIME |
| Niche | tech |
| Experience | permanent |