ER Professional

BT Group · Gurugram, India

Key Responsibilities:

Driving ER Projects

• India CultureAlignment projects and delivery
• Labor codesimplementation

Compliance Support

• Monitor updates and ensure applicability of key labourlaws (PF, ESIC,PT, Gratuity, CLRA,S&E Act, LWF, Maternity, etc.)
• Maintain updated compliance trackers and supportdocumentation of returns,registers, licenses, and inspection records
• Assist in preparing data,documents, and responses for statutory inspections and internal/external audits
• Coordinate with vendors and consultants to ensure ER vendor compliance and timely filings
• Strong understanding of POSH and Support the ICC (Internal Complaints Committee) with records and logistics in line with POSH guidelines
• Partner with ER lead to drivecompliance training and awareness initiatives

Case Management Support

• Assist in case logging, documentcollection, and coordination for grievance, performance, conduct, and harassment investigations – Tier 2 cases
• Work with the ER lead to maintain ServiceNow-based ER case tracking, actionupdates, and closurereports
• Present insightsand drive stakeholder connects
• Support Line Manager ER capability development workshops and communication campaigns
• Maintain metricsand dashboards relatedto case volumes,closure rates, and training effectiveness
• Assist in deliveryof ER training sessions (performance, policy, ethics) in collaboration with internal stakeholders or external vendors

Skills & Competencies

• Good understanding of labour law concepts and statutory requirements in India
• Hands-on experience with ER documentation, case handling procedures, or compliance reporting
• Strong interpersonal skills and abilityto handle sensitive conversations discreetly
• Excellent writtenand verbal communication skills in English
• Familiarity with HR tools(SNOW, SAP, MS Office) and case documentation processes
• A proactivelearner with strongfollow-through and attention to detail
• Demonstrated abilityto work in a fast-paced, multi-site environment

Qualification &Experience

• MBA or Postgraduate in HR / Labour Law
• 8 -10 years of relevant experience in HR Compliance, Employee Relations
• Exposure to managing audits,labour inspections, or internal investigations will be a must