Customer Support Executive - Safe Ride Process

JMD Technologies Inc. · India

We are hiring Customer Support Executives for an international Safe Ride process, where you will assist UK & US customers with their queries and concerns related to ride-hailing services such as Ola/Uber.

Role: Customer Support Executive

Process: Safe Ride – UK & US Clients

Experience: Freshers & 6 Months BPO Experience

Joining: Immediate Joiners Preferred

Key Responsibilities

• Handle customer queries and concerns related to ride bookings and services.
• Provide accurate and timely resolutions to customer issues.
• Assist customers with ride-related doubts, cancellations, payments, driver-related concerns, and other service queries.
• Communicate professionally with UK and US customers.
• Maintain a high level of customer satisfaction.
• Follow defined process guidelines and quality standards.
• Document customer interactions accurately in the system.

Eligibility

• Freshers are eligible to apply.
• Candidates with 6 months or more BPO/customer support experience can also apply.
• Excellent verbal communication skills are required.
• Comfortable handling international customers.
• Basic computer knowledge and good typing skills.
• Immediate joiners will be preferred.

Skills Required

• Good English communication
• Customer handling skills
• Problem-solving ability
• Active listening
• Basic computer proficiency
• Willingness to work in rotational shifts