Client Services Manager

Atrium is seeking a Client Services Manager to provide hands-on coverage across our Managed Service Provider (MSP), Employer of Record (EOR), and Agent of Record (AOR) programs. This is a dynamic, manager-level role that deploys to client programs during leaves of absence, PTO, unfilled vacancies, new implementations, and periods of rapid growth, so every client continues to receive the standard of service Atrium is known for.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

Unlike a dedicated Program Manager, you will support different clients and projects as business needs shift, and may also cover Statement of Work (SOW) and Direct Sourcing programs. You will learn each program's SOPs, VMS technology, client contacts, and service levels quickly, build credibility fast, and make an immediate impact on the account team.

Deploy to assigned client programs, at times on short notice, to provide uninterrupted coverage and quickly gain proficiency in each program's VMS and reporting tools (e.g., SAP Fieldglass, Beeline, VNDLY)Manage the MSP requisition lifecycle, from intake and supplier coordination through submittal review, interviews, and onboarding, while monitoring time to fill and SLA performanceGuide EOR/AOR daily operations, including worker onboarding, compliance with classification and tax requirements, and partnership with Payroll and Finance on pay and billing accuracyServe as the client's primary liaison and point of escalation, resolving client, supplier, and worker issues with sound judgmentPrepare client reporting and support Quarterly Business Reviews with the Atrium Data & Analytics TeamReview and improve SOP documentation, and write clear handoff notes at the start and end of every assignmentSupport new program implementations and train team members on Atrium's tools, processes, and client-specific requirementsProvide day-to-day direction to program team members during coverage assignments (no permanent direct reports)5+ years of progressive experience in MSP or contingent workforce program management, MSP desk operations, EOR/AOR, or workforce solutions, including at least 2 years in a manager-level role (Program Manager, Account Manager, Client xzbcwsv Services Manager, or equivalent)Hands-on working knowledge of at least one major VMS platform (e.g., SAP Fieldglass, Beeline, VNDLY) with a demonstrated ability to learn new systems quicklyWorking knowledge of contingent workforce compliance, including co-employment risk, worker classification, and onboarding requirementsStrong understanding of supplier management, requisition management, invoicing, reporting, and program governanceExcellent communication skills and the ability to quickly build trust with client stakeholders, including first-time introductionsFull flexibility to work onsite, hybrid, or remote depending on the assignment, and willingness to travel, sometimes with limited lead time