Customer Success Executive, Strategic Accounts

Job Description We’re looking for someone who can walk into a boardroom with a CIO, CFO, or CHRO and be treated as a peer — not a vendor. This person owns post-sales outcomes across the full customer lifecycle — implementation, adoption, and value realization — in ServiceNow’s large enterprise accounts in India, building the trusted relationships and business fluency that connect the customer’s ambition to what ServiceNow can deliver. Success here isn’t measured by activity — it’s whether your accounts renew, expand, and see real value from the platform. This is a foundational role with real room to grow — you’ll be building the account ownership and executive presence the next level of this career path demands. What you get to do in this role: Develop and nurture executive relationships (