Business Analyst (Product Specialist)

Job Description Job Description We are looking for talented and self-driven person as our Business Analyst to work with our product development team and with our customers to provide on-time product support and hand-holding. Those who are interested, please go through our job requirement below. Key Responsibilities Manage SaaS & Enterprise customer accounts effectively and should be the point of contact to our customers to provide on-time support (On Call, Email and Ticketing System) and address their queries with the coordination with our product development team. Should take monthly feedbacks and manage a proper support relation with our customers and drive them for monthly/annual renewals. Should be working closely with Sales Team for the customer onboarding process and product demo. Sh