Sr. Customer Onboarding Manager

Scaletrix.AI · Haryana, India

Job description

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field.
• 5–8+ years of experience in Customer Onboarding, Implementation, Professional Services, Customer Success, or Technical Account Management.
• Experience managing enterprise customer implementations and onboarding programs.
• Strong understanding of SaaS platforms, cloud technologies, APIs, integrations, and data workflows.
• Proven project management and stakeholder management experience.
• Excellent communication, presentation, and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.
• Experience working with Analytics, Data Platforms, CRM, Marketing Automation, or Enterprise SaaS solutions.
• Familiarity with SQL, APIs, ETL processes, cloud platforms (AWS, Azure, or GCP), and data integration tools.
• Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms.
• PMP, Agile, Scrum, or Customer Success certifications are a plus.

Keyskills required

Customer Onboarding

Technical Implementation

SaaS & Cloud Platforms

API Integrations

Project Management

Customer Success

Stakeholder Management

Solution Consulting

Data Migration & Configuration

Process Optimization

Cross-functional Collaboration

Training & Enablement