Guest relations executive

Position: Guest Relations Executive
Overview:
We are seeking a dynamic and proactive Guest Relations Executive. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.
Key Responsibilities
Operations & Guest Experience
Manage day-to-day operations efficiently to ensure seamless guest experiences.
Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction.
Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.
Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.
Implement and monitor upkeep schedules and regular property inspections.
Supervise and coordinate housekeeping staff , ensuring quality and efficiency.
Ensure consistent quality control across guest rooms and common areas.
Coordinate repairs and maintenance as needed to ensure operational continuity.
Vendor & Staff Coordination
Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.
Assist in staff training , including hospitality practices such as meal or breakfast preparation support when needed.
Qualifications & Skills
Bachelor’s degree in Hospitality, Business Administration, or related field.
1–4 years of experience in hospitality operations, guest relations, or property management.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in MS Office and basic property management systems.
A proactive, service-oriented, and ownership-driven attitude.