Senior Benefit Navigator

Join Keystone Advisors and Make a Meaningful Difference At Keystone Advisors, your work directly impacts the lives of thousands of individuals and families by helping them secure the health coverage they need for peace of mind and financial stability. As a Senior Benefit Navigator, you will do more than answer questionsyou will serve as a trusted advocate, guiding clients through complex healthcare decisions, resolving critical issues, and ensuring they receive the support they deserve. We are looking for experienced professionals who combine compassion, problem-solving, and a commitment to excellence. In return, we offer a collaborative environment, opportunities for professional growth, company-paid licensing, and the chance to be part of a team that truly changes lives. If you are passionate about helping others and want to build a rewarding career with purpose, Keystone Advisors may be the perfect place for you. We partner with leading insurance carriers to help individuals, families, and businesses find the health coverage that best fits their needs. Serving clients in 49 states, we provide guidance on: ACA Marketplace plans Medicare Advantage Medicare Supplement (Medigap) Prescription Drug Plans (Part D) Dental and Vision insurance Our mission is simple: provide expert guidance and exceptional service so every client feels confident in their healthcare decisions. Position Summary The Senior Benefit Navigator is a highly experienced client advocate responsible for resolving complex benefit and coverage issues, delivering proactive retention outreach, and ensuring an outstanding customer experience across all product lines. This role is an onsite role which serves as a trusted liaison between clients, insurance carriers, healthcare providers, and internal teams. The ideal candidate combines deep insurance knowledge, analytical problem-solving, empathy, and leadership to protect membership and drive client satisfaction. Key Responsibilities Client Advocacy company-sponsored). Experience with ACA Marketplace and Medicare products. Bilingual in Spanish or other languages such as Vietnamese, Mandarin, Cantonese, Korean, Arabic, Urdu, Farsi, or Russian. What Sets You Apart Proven success in retaining clients and resolving complex issues. Strong emotional intelligence and customer-first mindset. Ability to coach and mentor others. Experience in high-volume contact center or insurance environments. Working Conditions Office-based role in a professional business environment. Extended hours may be required during peak enrollment periods. Frequent use of computer, phone, and CRM systems. Physical Requirements Ability to sit for extended periods. Frequent use of keyboard, mouse, and telephone. Ability to speak and hear clearly. Why Join Keystone Advisors? Competitive compensation and bonus opportunities Company-paid licensing support Comprehensive benefits package Career advancement opportunities Collaborative, mission-driven culture Apply Today If you are passionate about helping clients navigate their healthcare options and thrive in a fast-paced, service-oriented environment, we encourage you to apply.