Customer Care Executive

Porceko® · India

Job Description:

Company: Porceko®

Job Title: Customer Care Executive

Workplace Type: On-site

Employment Type: Full-time

Location: Ahmedabad

Required Experience: 0–2 Years (Freshers Can Apply)

English Communication: Excellent Communication Skills Required

Pay: ₹20,000.00 - ₹25,000.00 per month

About Us:

Engaged in the production of high-end porcelain slabs and tiles, Porceko® delivers quality porcelain surfaces that embody luxury branding in the architectural and interior sectors. With a bright vision and a growth-oriented mission, we aim to create strong and lasting relationships with our clients.

Key Responsibilities :

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer concerns in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain records of customer interactions and follow-up activities.
• Coordinate with internal departments to ensure prompt issue resolution.
• Build strong relationships with customers by delivering quality service.
• Ensure customer satisfaction while adhering to company policies and service standards.

Qualifications:

• Bachelor's degree in any discipline (preferred).
• Freshers and candidates with up to 2 years of experience are welcome to apply.
• Good communication and interpersonal skills.
• Basic computer knowledge and proficiency in MS Office.
• Strong problem-solving and organizational skills.
• Ability to work effectively in a team environment.

What We Offer :

• Competitive salary
• Career growth opportunities
• Supportive and collaborative work environment

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person