Sales Operations Manager — CRM, Tools, Enablement & Finance Support

Intuitive.ai · India

About us:

Intuitive.AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.

Intuitive Superpowers:

- DataOps & AI/ML

- Cloud Native, AppSecOps, DevSecOps

- Cloud Migration & Transformation

- Cloud FinOps

- Cybersecurity (App/Data/Infra) & GRC

- SDx & Digital Workspace

We are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. That’s not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022.

About the job:

Title – Sales Operations Manager — CRM, Tools, Enablement & Finance Support

Start date: Immediate

Position Type: Full Time

Experience : 5–7 years | Education: Bachelor's required, MBA preferred

Location : India (Remote-flexible)

Department: Sales Operations

About the Role

Intuitive.ai is looking for a Sales Operations Manager to be the operational backbone of the Inside Sales organization. This role owns end-to-end sales operations — from CRM and sales-tool administration to enablement and finance-facing support — so that Lead Gen, Portfolio Accounts, Client Partner, and Account Management teams can execute without friction. You will own the systems, data, and processes that make the sales engine run: HubSpot administration, forecasting and reporting, playbook and SOP management, compensation and quota support, and the finance-facing reporting that keeps leadership's numbers trustworthy.

Key Responsibilities & KRAs / KPIs

As Sales Operations Manager, you will own the following Key Result Areas (KRAs) and will be measured against the corresponding Key Performance Indicators (KPIs):

CRM & Sales Tool Management

• HubSpot (or CRM) uptime and configuration accuracy — fields, pipelines, workflows, automations
• % of CRM records meeting data hygiene standards (no duplicates, mandatory fields complete)
• Sales tech stack evaluated and maintained (sequencing, dialers, enrichment, intent-data tools)

Sales Process & SOP Ownership

• % of sales stages with documented entry/exit criteria
• SOP and playbook adoption rate across Lead Gen, Portfolio Accounts, and Client Partner teams
• Number of process bottlenecks identified and resolved per quarter

Territory & Account Assignment

• Territory/account coverage completeness (no unassigned target accounts)
• Workload balance variance across reps
• Turnaround time for territory/account reassignment requests

Forecasting & Pipeline Reporting

• Forecast accuracy (committed vs. actual closed-won), tracked monthly
• On-time delivery of pipeline, conversion, and productivity dashboards to leadership
• Reduction in manual reporting effort through automation

Compensation, Quota & Finance Support

• On-time, error-free commission/quota calculations each cycle
• Quota-setting cycle completed within agreed timeline each quarter
• Finance reconciliation accuracy (bookings/revenue data matches CRM records)
• Budget tracking accuracy for sales/marketing program spend (e.g., conference and event budgets)

Sales Enablement Support

• Enablement content and playbook rollout completion rate per launch
• Rep ramp-time for new hires against target
• Training/session completion rate for new tools, messaging, or process changes

Cross-Functional Alignment

• Consistency of shared definitions (MQL, SQL, engaged account) across Sales and Marketing
• SLA adherence between Marketing Ops and Sales on lead handoff
• Stakeholder satisfaction score from Sales, Marketing, and Finance partners

What You'll Bring

Education & Experience

• Bachelor's degree required; MBA preferred.
• 5–7 years of experience in Sales Operations, Revenue Operations, or a similar function within a B2B technology, or IT services environment.
• Hands-on experience administering a CRM (HubSpot or Salesforce) at a configuration/admin level, not just as an end user.
• Experience supporting compensation, quota-setting, or finance-facing reporting cycles.

Skills & Competencies

• Strong HubSpot systems and process thinking — able to design scalable workflows, not just fix one-off issues.
• Advanced HubSpot administration skills: fields, pipelines, automation, lead routing, reporting/dashboards.
• Comfortable working with Finance on budget tracking, commission calculations, and revenue reconciliation.
• Strong analytical and Excel/BI skills; able to turn raw data into decision-ready reporting.
• Clear communicator able to train and support reps on tools, process, and playbooks.
• High attention to detail and data hygiene discipline — this role is the single source of truth for the sales org.
• Comfortable managing multiple cross-functional stakeholders (Sales, Marketing Ops, Finance, Leadership) simultaneously.

Preferred

• HubSpot certification or equivalent CRM administration credential.
• Experience supporting a distributed sales team spanning India and North America (or other global) time zones.

What Success Looks Like in the First Year

• CRM and sales tech stack are fully configured, clean, and trusted as the single source of truth by all sales functions.
• Forecast accuracy and reporting turnaround improve measurably quarter over quarter.
• Compensation and quota cycles run on time and error-free, with Finance confirming reconciliation accuracy.
• Enablement rollouts (playbooks, SOPs, tool changes) are adopted quickly and consistently across the sales org.