Head of Contact Center

Hiring | Contact Center Head We are hiring a Contact Center Head for a fast-growing AI-enabled startup based in Bengaluru . Location: Bengaluru CTC: Up to ₹40 LPA What We’re Looking For: 10 years of experience in Contact Center / Customer Operations Experience managing large-scale inbound & outbound call center operations Proven experience handling multiple call centers / large teams Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality Experience in process optimization, workforce management and operational strategy Ability to drive both strategy and execution Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations Excellent stakeholder and people management skills Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency . Interested candidates can share their updated CVs at or Whatsapp on