Operations Analyst

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available. Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible. Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally. Job Summary: The Operations Analyst is a key analytical and operational partner to the Vice President of Operations at Access Labs. This role provides data analysis, reporting, project coordination, process improvement support, and operational visibility to help drive performance, execute strategic priorities, and move initiatives from planning through completion. The successful candidate will be a proactive problem solver who can understand complex operational information, identify trends and root causes, translate data into clear recommendations, and coordinate cross-functional follow-up with accuracy, urgency, and professionalism. Job Responsibilities: Operations Analytics monitor progress and escalate risks, delays, dependencies, or resource constraints. Operational Performance, Systems support Salesforce and other business system optimization. Identify opportunities to automate manual reporting, improve repetitive workflows, support system testing and implementation, and align technology capabilities with operational requirements. Conduct research, benchmarks, cost-benefit analyses, and business case support for strategic projects that improve scalability, efficiency, quality, and client service. Core Deliverables The Operations Analyst will maintain and support operational KPI dashboards, executive scorecards, department performance reports, project plans and trackers, strategic initiative trackers, process maps, workflow documentation, root-cause analyses, capacity and workload analyses, continuous improvement recommendations, executive meeting materials, and action-item/accountability tracking. Qualifications experience with process mapping, workflow optimization, KPIs, SLAs, capacity planning, productivity metrics, executive reporting, or senior leadership support.