Customer Service/Operations Manger

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Position: Customer Service/Operations MangerNew Brunswick, New JerseySalary: $110,000Looking to HIRE RIGHT AWAY!!
JOB DESCRIPTIONAbout Global Since 1999, Global has grown from humble beginnings into one of the largest wholesale furniture brands in the United States. Our growth has been driven by strong core values, operational discipline, and a relentless commitment to customer satisfaction. We operate in a fast-paced, performance-driven environment where accountability matters and no task is beneath anyone. We are seeking a hands-on leader who thrives in the details, protects margin, solves problems proactively, and understands that customer service is the backbone of the business. This is a fully in-office position. Position Overview The Customer Service & Operations Manager is a hands-on leadership role responsible for leading the Customer Service team (4–5 direct reports) while owning critical operational functions including EDI processing, claims resolution, freight cost management, and office operations support. This role is both strategic and tactical. You will lead from the front — managing people while remaining deeply involved in day-to-day execution. xzbcwsv You must be performance-driven, detail-oriented, financially aware, and comfortable operating in an environment where flexibility and accountability are expected.
REQUIRED SKILLS AND EXPERIENCE• Proven experience in Customer Service leadership or Operations management• Experience managing a team (4–5 direct reports preferred)• Strong working knowledge of EDI (850, 855, 856, 860)• Experience with TrueCommerce preferred• UCC-128 label compliance experience• Experience negotiating with international vendors or factories• Logistics experience with domestic freight negotiation and cost analysis• Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data analysis)• Ability to build processes and write SOPs• High level of accountability and ownership• Strong negotiation and problem-solving skills• Comfortable operating in a fast-paced, performance-driven environment• Fully in-office availability required