Technical Support- IT

Level 3 BOS · Karachi, Karachi District; Sindh, Pakistan

We are hiring an experienced Executive IT Support professional to provide end-user assistance for hardware, software, and network-related issues during the night shift. The role includes troubleshooting, system administration, device configuration, and managing IT operations in a fast-paced environment.

Key Responsibilities

• Provide technical support for all IT-related issues (hardware, software, network).
• Assist users via phone, in-person, and remote support tools.
• Create, manage, and update user accounts across cloud platforms.
• Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
• Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
• Support virtual desktop and remote desktop environments.
• Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
• Perform structured cabling and coordinate with telecom vendors.
• Identify and respond to cybersecurity threats.
• Document issues, solutions, and configurations.
• Research and deploy new IT solutions based on user needs.

Skills & Experience

• Minimum 2 years’ experience in IT support or help desk roles.
• Strong troubleshooting skills for hardware, software, Windows Servers, VMware, Hyper‑V, and O365.
• Knowledge of cloud solutions, wireless networks, video conferencing systems, and mobile device support.
• Experience with structured cabling, switches, APs, CCTV, telecom systems.
• Advanced proficiency in MS Office (Excel, Word, Outlook).
• Certifications (A+, Network+, Microsoft) preferred.
• Ability to work under pressure, manage multiple tasks, and work flexible hours/on‑call.
• Competitive salary + annual bonus.
• Family medical insurance.
• Supportive work culture with international exposure and long‑term growth opportunities.

021-35853669
career@level3bos.com