Technical Support- US Client Facing

VensureHR is HR | Payroll | Employee Benefits | Hiring No matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting. Essential Duties and Responsibilities Analyze client configuration requests and design customized solutions to achieve their specific goals. Implement customized product systems to address the unique business requirements of each client. Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication. Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information. Regularly maintain and update all project-related documents and tracking systems. Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date. Advise clients on best practices and offer guidance for optimal software utilization. Conduct comprehensive system training, testing, and troubleshooting to support clients effectively. Collaborate with team members on software releases and actively participate in ongoing training sessions. Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.