Multi Brand Boutique Operations Specialist

Boutique Operations SpecialistAt The Kodak Group we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when we forge talents from different backgrounds, we empower our people to enhance their creative abilities which allows them to excel in their roles. Our top priority is to always deliver an incredible luxury experience for our clients.Under the direction of the Store Director, the Boutique Operations Specialist plays a key hybrid role in managing all aspects of the store’s operations both on the sales floor as well as at the back of house. Including prioritizing exceptional client experience while meeting and exceeding the Boutiques Sales goals. This individual will oversee all aspects of the back of house support in an efficient and organized manner. They are the expert on all Standard Operating Procedures, systems, tools, and ensuring the Boutique operates in a smooth & efficient manner. Additionally, this individual will prioritize spending time on the sales floor and engaging with clients and hitting sales targets. Ensuring the key performance indicators (KPI) are met through strategic planning with the Store Director.Key ResponsibilitiesLead business development and Sales by creating and developing relationships through all client interactions:Support the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitorsConfidently incorporate storytelling and technical details through hospitable interactions with clients when presenting products.Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.Partner with Store leadership to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunitiesStrategize with Store leadership to develop networking opportunities for the boutique teamTurn clients over to another member of the team as required to best serve the client’s needs.Educate clients on product features, history and knowledge.Analyze business performance using various reports to propose action plans that drive target achievementEnforce operational procedures and protocols as required by corporate teamMaintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security proceduresLead all operational processes in partnership with corporate Operations team including shipping and receiving, inventory, management, aftersales to minimize stock loss and increase customer serviceOperations:Manage optimal levels of inventories and model stock in coordination with Store leadershipPerform open & closing procedures and ensure the boutique is “floor ready” in terms of dress code and act as brand ambassador to all audiencesShipping & receiving all merchandise while maintaining a tidy back of houseSupport brand image by ensuring all displays & visuals meet visual merchandising guidelinesPerform cycle and inventory counts as required by corporate teamReduce the risk of damage and ensure accurate stock counts with no lossesPartner with service team in corporate & brands to receive stock in a timely mannerProvide the highest levels of customer service to support the growth of salesMaintaining Visual Merchandising standards provided by the brands & Kodak, ensuring the Boutique is always client ready, furniture, presentation items & visuals are all best conditionAdhere to and supervise compliance of established policies and procedures, including safe keeping of company funds and property, personnel practices, security, sales and record keeping procedures as well as overall store maintenanceEnsure the Kodak security guidelines are enforced and respectedProblem solve and develop strategies that support the Boutique’s service, efficiency and productivitySupport Store leadership in controlling operating expenses: monitoring, analysis and action plan recommendations to optimize controllable expensesQualifications:Bachelor’s degree in a business-related field is preferredPreferred to have 2 to 3 years xzbcwsv of experience in luxury retail or hospitalityFine jewelry experience is a plusExcellent understanding of the luxury client experienceAbility to multitask in a high paced environmentStrong interpersonal skills are requiredFlexibility to work weekends, holidays and eveningsAdditional language skills are a plus

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Technical Skills / Abilities:Must be available to work retail hours (including weekends), travel for training, client events, etc. as neededPrevious experience with SAP is preferredMust be able to stand on feet all dayPersonal Skills:Strong leadership skillsExcellent analytical, organizational, and interpersonal communication skills are requiredEnthusiastic approach with clients and colleaguesCollaborative approach with ability to foster a united work environment with a “can do” attitudeStrong understanding of client service needs and priorities (internal and external)Strong attention to details with ability to multitask simultaneously and with precisionAbility to work in a fast-paced, evolving environmentOrganized and detail orientedIntellectual curiosity and a passion for learningFlexibility to perform different tasks based on day-to-day business needsPerform opening and closing proceduresProficient in Microsoft Word and Excel