Customer service executive

Job description

Executive Customer Service (Pre-Sales)

Location: Kolkata

Key Responsibilities

Coordinate with customers and distributors to understand requirements and promote company products. Manage, record and distribute leads to the respective sales team. Coordinate with the sales team and follow up on leads, negotiations and deal closures. Communicate with customers/distributors regarding product requirements, pricing and commercial discussions. Maintain MIS of customer, distributor, lead and deal details. Conduct market/customer research and provide insights for business opportunities and product development. Prepare regular reports on lead status, follow-ups and conversions.

Qualification & Skills

Graduate in any discipline; MBA/PGDM in Sales & Marketing preferred. 1–3 years of experience in Pre-Sales, Customer Service or Sales Coordination. Strong communication, negotiation and coordination skills. Proficiency in MS Excel, MIS and reporting. Strong research and analytical skills.

Role: Pre Sales Consultant

Employment Type: Full Time, Permanent

Role Category: BD / Pre Sales

Education

UG: Any Graduate