POSITION: Retail Customer Support Associate
ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience
.
KEY RESPONSIBILITIE
S: Handle customer interactions through designated support channel s. Resolve customer concerns efficiently while maintaining service quality standard s. Deliver exceptional customer experience and brand representatio n. Meet productivity, quality, and performance metric s. Maintain accurate records of customer interaction
s.
COMPENSATION & REWA
RDSAnnual CTC: n4.3 LPA • Monthly CTC: n36, 000 Approximate Monthly In-Hand: n32, 000 Performance Linked Incentive (PLI): n1,700 per month upon target achievement (eligible from the 3rd mont h). Additional incentives over and above salary and PLI for exceptional performan
ce.
WORK SCHED
ULE:5 Days Working Per Week9-Hour Rotational Shifts (Including 1 Hour Br eak)Effective Working Hours: 8 Hours Per Day Rotational Weekly Offs ELIGIBI LITYUndergraduate & Graduate Candid ates Freshers and Experienced Candidates Wel come Minimum Age: 18 Years • Candidates pursuing regular/full-time courses are not eligi
ble.
LEAVE PO
LICY: No planned leaves allowed during the first 3 months of employ
ment.
ADDITIONAL BEN
EFITS: Night Shift Cab Facility for female employees (9:00 PM – 6:0 0 AM). Structured training and develo pment. Career growth opportunities with a global organiz ation. Dynamic and professional work enviro
nment.
WHY TELEPERFO
RMANCE?Global Brand Reco gnition Excellent Career Prog ression Attractive Incentive St ructure Opportunity to Support a Premium Technolog y Brand Learning, Development & Internal Growth Opport
unities
Contact
Details: HR Anahita- Email-
