Receptionist

Indiana University Health Bloomington Hospital · United States

Monday - Friday | 7:00 AM - 3:30 PM Location

Medical Towers - Employee Occupational Health Services (EOHS)

The EOHS Receptionist serves as the first point of contact for team members, candidates, volunteers, and visitors. This role is responsible for creating a positive customer experience while supporting daily front-office operations. Duties include greeting patients, determining and distributing required paperwork, preparing charts for clinical staff, checking in appointments, managing incoming calls, and directing inquiries to the appropriate team members or departments.

• Welcome and check in patients, candidates, and team members
• Gather required documentation and prepare charts for clinical staff
• Prepare charts and forms for upcoming appointments
• Manage and route incoming phone calls across multiple lines
• Take messages, transfer calls, and place callers on hold appropriately
• Maintain office organization, stock forms and documents, and manage office filing/disc space
• Update and maintain department calendars
• Support daily administrative and customer service needs of the EOHS team

• Strong time management and multitasking abilities
• Excellent customer service and communication skills
• Ability to learn and understand various EOHS services and required documentation
• Sound judgment when directing calls and escalating issues
• Ability to navigate charting software from a view-only perspective
• Proficiency with Microsoft Teams, Outlook, internet navigation, and general computer applications
• Reliable attendance and punctuality, as this role opens the office each day
• Critical thinking skills and the ability to work independently

This position partners closely with several departments, including:

• Absence Management supporting team member return-to-work processes
• Workers' Compensation assisting with employee injury-related care coordination
• Human Resources supporting new hire onboarding, compliance, and employee health needs
• Volunteer Services assisting with volunteer onboarding and compliance requirements

The receptionist may routinely receive and direct calls from all of these departments.

The successful candidate will demonstrate:

• Positive, welcoming demeanor
• Strong customer service mindset
• Dependability and excellent attendance
• Ability to work well independently in a sole receptionist role
• Strong organizational skills
• Professional communication skills, both in person and over the phone
• Comfort learning new processes and systems
• Ability to prioritize multiple responsibilities throughout the day

The EOHS team is currently growing and evolving, with several recent clinical hires and additional positions in recruitment. The environment is collaborative, supportive, and focused on continuous development.

Training is tailored to the individual's experience level and follows a structured, tiered approach:

• Extensive support and hands-on training initially
• Gradual reduction of support as confidence and proficiency increase
• Ongoing team assistance and resources available throughout onboarding

This role creates the first impression for individuals visiting EOHS and plays an important part in ensuring visits are processed efficiently and accurately. Success in this position directly supports the effectiveness of the entire department.

EOHS supports new hire onboarding, employee health, workplace safety, and return-to-work processes. The receptionist contributes to these critical functions by helping ensure team members and candidates receive timely, professional service and care.

• High School Diploma or GED required.
• 03 years of experience required; previous experience in an office setting preferred.
• Basic proficiency with Microsoft Office applications, including Word, Outlook, Teams, PowerPoint, and Excel preferred.