Desktop Support Specialist
GTN Solutions · Las Vegas, Nevada, United States
FULL TIMEpermanent
Job Description
Job Title: Desktop Support Technician (Enterprise / Onsite)Location: Las Vegas, NV – Fully OnsiteWork Schedule: 8am - 5pm M-F
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Role OverviewWe are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.Core ResponsibilitiesProvide onsite support for desktops, laptops, peripherals, and enterprise softwareDeliver white-glove/executive support for senior leadership and VIP usersTroubleshoot and resolve hardware, software, and connectivity issuesSupport and maintain A/V and conference room technologyMaintain and organize network closets and structured cablingManage and resolve tickets in ServiceNow within SLA timelinesSupport device provisioning and management through Microsoft IntuneTrack, document, and communicate issues, resolutions, and trendsRecommend hardware and technical improvements to enhance performanceCollaborate with IT teams, managers, and vendors across multiple sitesProvide feedback for continuous service and process improvementSupport multiple locations and priorities simultaneouslyWork overtime when required for projects or support needsRequired QualificationBachelor’s degree from an accredited institution (or equivalent experience) xzbcwsv 2-5 years of enterprise desktop or IT support experienceStrong troubleshooting and critical-thinking skillsAbility to work independently in an onsite enterprise environmentStrong customer service and communication skillsAbility to multitask across multiple tickets and projectsAbility to pass required background and drug screeningPreferred:CompTIA A+ certification (strongly preferred)Experience supporting enterprise or airport environmentsExperience with executive/VIP supportFamiliarity with basic networking and cabling
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Role OverviewWe are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.Core ResponsibilitiesProvide onsite support for desktops, laptops, peripherals, and enterprise softwareDeliver white-glove/executive support for senior leadership and VIP usersTroubleshoot and resolve hardware, software, and connectivity issuesSupport and maintain A/V and conference room technologyMaintain and organize network closets and structured cablingManage and resolve tickets in ServiceNow within SLA timelinesSupport device provisioning and management through Microsoft IntuneTrack, document, and communicate issues, resolutions, and trendsRecommend hardware and technical improvements to enhance performanceCollaborate with IT teams, managers, and vendors across multiple sitesProvide feedback for continuous service and process improvementSupport multiple locations and priorities simultaneouslyWork overtime when required for projects or support needsRequired QualificationBachelor’s degree from an accredited institution (or equivalent experience) xzbcwsv 2-5 years of enterprise desktop or IT support experienceStrong troubleshooting and critical-thinking skillsAbility to work independently in an onsite enterprise environmentStrong customer service and communication skillsAbility to multitask across multiple tickets and projectsAbility to pass required background and drug screeningPreferred:CompTIA A+ certification (strongly preferred)Experience supporting enterprise or airport environmentsExperience with executive/VIP supportFamiliarity with basic networking and cabling
Details
| Company | GTN Solutions |
| Location | Las Vegas, Nevada, United States |
| Type | FULL TIME |
| Niche | hr |
| Experience | permanent |