Guest experience & hospitality coach

The Binge Town · Mumbai, India

Company Description: The Binge Town is India's leading private theatre celebration space, offering personalised movie and event experiences across the country. As of June 2026, the company operates 24 branches in 12 cities, serving guests for birthdays, anniversaries, corporate events, and special occasions. With over 180,000 completed bookings and more than 50,000 Google reviews averaging 4.9 stars, The Binge Town emphasises exceptional guest satisfaction and memorable experiences. The team is focused on high-quality service, thoughtful ambience, and seamless celebration planning, making it an attractive environment for hospitality professionals. For more information about the brand and its offerings, candidates can visit

Salary: 5-6 LPA

Location: Mumbai

Key Responsibilities:

* Train staff on guest interaction, communication, body language, and service etiquette

* Establish grooming, hygiene, and professionalism standards

* Conduct regular branch audits and coaching sessions

* Handle customer service training, complaint resolution, and hospitality SOP implementation

* Build a culture of exceptional guest experience

Requirements:

* 3+ years of experience in hospitality, hotels, aviation, luxury retail, restaurants, or related industries.

* Excellent communication and coaching skills

* Willingness to travel across branches in Mumbai

* Hotel Management background preferred