Opening for service delivery manager

We are looking for candidates with strong Delivery experience, preferably from a fintech or IT product organization. The ideal candidate must be able to join within 45 days.

Role Overview

As Delivery Director, you will lead the end-to-end delivery of large-scale, multi-stream banking transformation programs, with a focus on Banking Domain. You will be responsible for ensuring delivery excellence, robust governance, and successful program outcomes across global engagements.

Key Responsibilities

Program Leadership:

Lead and oversee the delivery of complex, multi-entity Banking transformation programs, ensuring alignment with strategic objectives. Drive program governance, milestone tracking, risk management, and stakeholder engagement at all levels.

Team Management:

Manage and mentor cross-functional teams spanning business analysis, technology, QA, infrastructure, and Dev Ops. Foster a high-performance culture and ensure effective resource allocation across projects.

Delivery Excellence:

Ensure adherence to contractual commitments, budgets, timelines, and compliance requirements. Drive cadence reviews, status reporting, escalation management, and change control processes.

Stakeholder Engagement:

Build and maintain strong relationships with internal and external stakeholders, including C-level executives. Act as the primary escalation point for program delivery issues and risk mitigation.

Continuous Improvement:

Champion best practices in delivery methodologies (Agile, SAFe, Dev Ops) and value-based services such as automation and system engineering.

Core Areas of Expertise

End-to-end delivery management with strong technical acumen Deep domain expertise in Banking Risk, compliance, and regulatory management Stakeholder management up to CTO/CXO level Enterprise automation, system engineering, and bid support

Key Requirements

20+ years of experience in Tier 1 IT Services, Fin Tech, or Product organizations Familiarity with tech stacks such as Cloud, Microservices, Java, Spring, etc 15+ years of progressive experience in IT product or banking technology delivery Proven track record in managing large-scale product deliveries in Corporate Banking Familiarity with Agile, SAFe, and Dev Ops methodologies Demonstrated success in leading high-performing, multi-disciplinary global teams Experience working in deadline-driven, high-pressure environments PMP/Prince2 certification preferred Willingness to travel as required

Personal Attributes

Strategic thinker with strong leadership and influencing skills Exceptional stakeholder management and interpersonal abilities Results-oriented, proactive, and adaptable to dynamic environments