Service Writer- 2nd Shift

Service Writer- 2nd ShiftPerform Service Department billing function and work closely with Service Department Personnel and Customers as a support person.DepartmentServiceEmployment TypeFull TimeLocationRockfordWorkplace typeOnsiteCompensation$60,000 - $65,000 / yearReporting ToDirk AissenResponsibilitiesMaintain positive customer relationsCalling for authorizations of needed workAssist in pre-printing final customer invoices and close RO's when neededMeet and exceed Sales and Profitability Objectives based on the Business PlanMarketing of Service Dept.; Up-selling work from inspection sheetsMaintain Over-aged Warranty to $0 over 60 DaysOpen repairs orders for customers by phone or at the service counterAssist in obtaining 90% or greater direct time on paying jobsWrite accurate estimates for needed repair work and communicate effectively to the customerEnsure detail accuracy for all repair ordersAchieve overall tech efficiency average of 96% or greater by flat rating all jobs prior to starting on the repairs and monitoring progress of repairsMonitor lube accountOther duties as assigned by the ManagerQualificationsA high school diploma or equivalent is preferredA CDL License or the ability to obtain oneGood math skillsGood verbal and written communication skillsComputer and keyboarding skillsCustomer focusedPrevious exposure to vehicle or machine repair terminology helpfulThe ability to establish clear directions and sets definitive goals to ensure objectives are metThe ability to identify priorities and plan accordingly to meet deadlinesEnsuring that the highest value of service is delivered to satisfy customer requests to encourage customer loyaltyEffectively communicate information in a direct, concise, and unambiguous mannerCandidate presents a high level of attention to work and continually strives to improve quality of performance in self and othersProven ability to address a variety of business issues that arise in a professional mannerThe ability to operate under high pressure situations and maintain self-composure in the face of challenging circumstancesCandidate possesses exceptional organizational, multi-tasking, and time management skillsAbout Lakeside International TrucksTransportation is more than just an industry, it's the engine of our economy. At Lakeside International Trucks, We're proud to serve the people and fleets that keep America running strong. Every repair, every part, every sale connects to a bigger purpose – helping others move what matters most. When you build your career here, you're part of a team that supports local communities, deliveries critical goods and powers progress across the nation. Why Lakeside: · Continues career growth and in-house training programs · Local work with national impact · Access to the newest clean diesel and hybrid truck technology · Performance based bonuses across departments · Work in an essential, growing industry · Opportunities across multiple dealership locations We don't just sell and service trucks – we keep commerce moving and communities thriving.Our Hiring ProcessStage 3: Interview 2+ Stage 4: Offer Stage 5: Hired Stage 1: Applied Stage 2: InterviewNot quite right? Register your interest to be notified of any roles that come along that meet your criteria.