Online Sales Executive

Target: Newcomer with retail experience, highly trainable, eager to learn. Compensation: 30,000 — 35,000 / month (CTC: 4.5 Lakhs) Role Overview: We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a great first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team. Key Responsibilities: * Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly. * Personalized Communication: Reach out to leads via their preferred method—whether that is a phone call, WhatsApp chat, or video call. * Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale. * Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm. * Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing. * CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system. Requirements: * 1 to 2 years of experience in retail, customer service, or basic inside sales. * Excellent written and verbal communication skills. * High empathy and patience to handle customer inquiries. * Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.