Relationship Manager

Hiring Relationship Manager (RM) – Diya Greencity Private Limited Company: Diya Greencity Private Limited Location: Raj Nagar Extension, Ghaziabad, Uttar Pradesh, India Role: Assistant Relationship Manager (ARM) Employment Type: Full-Time (On-Site) Diya Greencity Private Limited is looking for a highly motivated and customer-focused Relationship Manager (ARM) to join our team for our affordable group housing project – Diya Greencity . This project is developed under the affordable housing policy of Awas Bandhu, U.P. Housing & Development Board, Uttar Pradesh Government , offering a great career growth opportunity for individuals looking to establish themselves in the real estate and housing sector. Key Responsibilities: ✅ Act as the primary point of contact for customers, handling queries and providing accurate resolutions. ✅ Build and maintain strong relationships with customers, ensuring high satisfaction levels. ✅ Assist in the home-buying process, guiding customers through documentation and post-sales support. ✅ Collaborate with sales, CRM, and legal teams to streamline customer communication. ✅ Track customer interactions using CRM software and maintain detailed records. ✅ Address and resolve customer complaints efficiently while ensuring a positive customer experience. ✅ Analyze customer feedback and provide insights for service improvement. ✅ Ensure compliance with company policies, legal regulations, and industry best practices. ✅ Work closely with the management team to enhance overall customer engagement and retention. Qualifications & Skills: ✔️ Bachelor’s degree in Business Administration, Marketing, or a related field. ✔️ 5 years of experience in customer relationship management, preferably in real estate or housing projects. ✔️ Strong interpersonal and negotiation skills to build and maintain customer relationships. ✔️ Excellent verbal and written communication skills in English and Hindi . ✔️ Proficiency in CRM software and Microsoft Office tools . ✔️ Analytical mindset with the ability to interpret customer data and market trends. ✔️ Ability to work under pressure, handle multiple tasks, and meet deadlines. ✔️ Flexibility to work on weekends or extended hours if required . Work Timings: Monday to Saturday ⏰ 9:30 AM to 6:30 PM Salary & Benefits: Competitive salary Performance-based incentives Why Join Us? ✨ Opportunity to work in a state government-backed affordable housing project . ✨ Career growth prospects in the real estate sector . ✨ Positive and professional work environment. How to Apply? Interested candidates can apply through linkedin or send their resume to whatsapp at Project Website: Project Location: Google Maps Join us and contribute to providing quality affordable housing to our valued customers!