Application Support Specialist - VMS [T500-29534]

Guidant Global · India

About Guidant Global:

Guidant Global delivers dynamic, tailored workforce solutions that empower businesses to thrive in ever-evolving markets. Through our MSP, RPO, Direct Sourcing, Services Procurement and Consulting services, we help organizations find, engage, and manage the best permanent and contingent talent across the globe.

Part of Impellam Group, we champion A Better Way, a people-first approach that integrates deep industry expertise with advanced technology. Our technology turns workforce complexity into clarity, with real-time insights that support smarter talent decisions at scale.

With over 1.5 million STEM and professional experts in our network across 80+ countries, we don't just solve today's challenges. We're helping to shape the workforce of tomorrow.

About Guidant Global India:

At Guidant Global India, we play our part in shaping the future of work by powering recruitment and support services for Guidant teams across APAC and wider global markets. As a strategic delivery hub and global capability centre, we partner with stakeholders worldwide to raise quality, strengthen compliance, and deliver consistently at scale.

We're not standing still. We're building deeper capability in-house, taking ownership of the work that matters most, and designing an agile, future-ready delivery model built for where the business is heading next.

Role Summary:

Are you a problem solver with an interest in technology Would you like the opportunity to research and resolve technical issues while also focusing on customer service Are you looking for a career with a long-term path

• Impellam Group is an industry-leading professional services firm delivering contingent workforce solutions to Global 1000 firms. Impellam continues to receive top industry recognition for its global solutions.
• As an Application Support Representative, you will have the opportunity to:
• Provide support to MSP clients, staffing partners, and program office teams
• Utilize a variety of Vendor Management Systems (VMS) technologies
• Evaluate in processes and procedures for MSP operations
• Enter all Help Desk calls and/or email inquiries into the MSP Help Desk application
• Assist with other dynamic duties, as assigned by the Support Services Manager .

Quality Requirements :

• Support MSP quality initiatives by managing all Help Desk activities for each engagement in compliance with MSP defined procedures and SLA's
• Initiate actions to prevent defects
• Identify and record any problems related to product, process and quality systems within the Help Desk application
• Initiate, recommend, or provide solutions through designated channels
• Verify the implementation of solutions
• Monitor further processing until defects have been corrected.

Knowledge of:

• Help desk ticketing systems
• Staffing, MSP, or contingent workforce.

Ability to:

• Articulate clearly through written and verbal communication
• Problem solve and present conceptual information to all levels of internal and external management
• Work with MSP cross-functional team members.

Other:

• Exceptional customer service skills
• Excellent written and verbal communication
• Desire to learn and grow technical skills
• Minimum of 1-3 years of Technical Customer Service experience required
• VMS experience (Fieldglass, Beeline & VNDLY) and Help Desk Application experience preferred
• Microsoft Office Excel and Word intermediate skills
• Bachelor's Degree preferred.

Required Education:

• Bachelor's Degree strongly preferred
• Schedule Requirements: This position will require a schedule of 8AM - 5PM (US/Eastern) M-F.
• Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.