Team Lead
TP · India
FULL TIME
Job Description
Job Description: Team Leader – BPO (Night Shift)
Company: Teleperformance
Designation: Team Leader
Shift: Complete Night Shift
Industry: BPO
Salary upto - 7.5 LPA
Location: Ghansoli, Navi Mumbai
Key Responsibilities
- Handle and manage a team of Customer service Agent.
- Drive performance on key KPIs: Quality, Productivity.
- Control attrition through engagement and timely interventions.
- Monitor and manage shrinkage (attendance, adherence, leaves).
- Provide real-time support, coaching, and call monitoring.
- Handle customer and process escalations effectively.
- Ensure strict adherence to SOPs, client guidelines, and company policies.
- Prepare and share daily/weekly performance reports.
- Coordinate with Quality, Training, and Operations teams.
Skills Required
- Strong team handling and leadership skills.
- Good understanding of BPO metrics (Attrition, Shrinkage).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced night shift environment.
Qualification & Experience
- Graduate in any discipline.
- 1–3 years of experience as a Team Leader/Senior Associate in BPO.
- Prior experience handling international clients preferred.
APPLY NOW:
mamta.parmar2@teleperformancedibs.com
9373791306
HR MAMTA
Details
| Company | TP |
| Location | India |
| Type | FULL TIME |
| Niche | general |