Call Center Representative

DCAI · India

Outbound Caller – US Dental Practice (Remote, Night Shift)

Company: Dental Care and Implants (DCAI) – Houston, Texas, USA

Location: Remote – Work from Home (India)

Employment Type:** Full-time

Schedule:** Sunday night to Thursday night (IST) – US daytime hours (CST) & Alternate saturdays

Compensation:** ₹50,000/month base + ₹350 (US $4) commission for every scheduled appointment that shows up

## Why This Role Is Different

Work directly for a US-based dental group — not a BPO. You'll be part of a small, stable team with a direct line to ownership, uncapped appointment commissions, and a real growth path to a team lead role as we scale. Top performers can meaningfully increase their monthly earnings through show-based incentives.

## About the Role

We are looking for a confident, energetic, results-driven Outbound Caller to support our four Houston-area dental offices. You will contact prospective and existing patients, schedule appointments, follow up on inquiries, and help patients say yes to the care they need. Every appointment you book that shows up puts money directly in your pocket.

## Key Responsibilities

- Make outbound calls to prospective and existing patients

- Schedule, reschedule, and confirm appointments

- Follow up on patient inquiries, treatment plans, recalls, and missed appointments

- Maintain accurate call logs and patient records in our CRM/practice management system

- Coordinate with our US-based front desk and office teams

## Required Skills & Qualifications

- Excellent spoken and written English with a clear, friendly phone presence

- Minimum 1–2 years of experience in outbound calling, telesales, appointment setting, or customer service

- Comfortable working US hours (night shift IST) on a consistent schedule

- Good organizational and multitasking skills

- Comfortable using computers, CRMs, and Microsoft Office

Compensation Details

- Base salary:** ₹50,000/month

- Show commission:** ₹350 (US $4) for every appointment you book that arrives for their visit — uncapped

- Consistent, fixed schedule with weekends off (Friday & Saturday nights IST)

How to Apply (Mandatory)

Send the following via **WhatsApp to +1 281-496-9576**:

1. A short **voice message / audio introduction** telling us about yourself, your calling experience, and why you're a fit for this role

2. Your resume

• Applications submitted without a voice recording will not be reviewed.** Your voice is the job — show us what patients will hear.