Account manager

Designation: Account Manager

Location: Gandhinagar, Gujarat

Shift : US Shift

ABOUT ADVANTMED

Advantmed is a leading provider of risk adjustment, quality improvement and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, and program solutions that optimize the risk and quality performance of our partners. Our solutions focus on identifying, managing, and documenting risk and quality performance, and the proactive clinical engagement of high acuity populations.

Key Responsibilities:

Client Relationship & Account Management - Serve as the lead point of contact for client inquiries, needs, and escalations. - Build and maintain long-term, trusted relationships with clients and internal stakeholders. - Communicate project progress regularly with clients and leadership. - Act as a strategic advisor to clients.

2. Customer Success & Administrative Operations

Provide administrative, analytical, and operational support to leadership. Manage workflows, timelines, deliverables, and cross-team coordination. Track and manage client milestones, risks, and dependencies.

3. Client Onboarding & Implementation

Support onboarding of new clients and prepare documentation. Ensure smooth implementation and drive platform adoption. Conduct client training sessions.

4. Data Analysis & Reporting

Analyze operational and performance data. Prepare dashboards, scorecards, and performance reports. Monitor SLA metrics and project health.

5. Issue Resolution & Escalation Management

Troubleshoot operational or technical issues. Manage escalations effectively. Implement corrective action plans.

6. Presentation & Communication Support

Create professional presentations and reports. Participate in client meetings and reviews.

7. Compliance & Industry Awareness

Maintain awareness of HIPAA, PHI, and industry best practices. Support compliance-driven activities.

8. Continuous Improvement

Identify process gaps and recommend improvements. Collaborate with product teams for enhancements.

Required Skills & Qualifications:

Client Relationship Management Project Planning & Delivery Analytical Thinking & Reporting Communication & Presentation Negotiation & Influence Bachelor's degree. Experience in Customer Success, Account Management, or related roles Strong written and verbal communication skills Excellent organization and multitasking abilities Data-driven mindset with analytical problem-solving Proficiency with MS Office

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