Information Technology Administrator

CAVITAK · India

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Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat , and a strong presence across PAN India . With operations across multiple verticals and Distribution as our core strength, we continue to grow by investing in people and technology

Role: IT Administrator

Location: Ahmedabad

Role Summary

We are looking for an IT Support / IT Administrator with 2–3 years of hands-on experience in providing day-to-day IT support to users and maintaining IT systems and devices.

The role will primarily involve troubleshooting hardware, software, operating system, network, and user-access issues , along with supporting the organization's IT infrastructure and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide day-to-day technical support to employees for hardware, software, and system-related issues.
• Troubleshoot and resolve issues with desktops, laptops, printers, peripherals, and other IT devices .
• Format systems, install and configure Windows OS, applications, drivers, and required software.
• Diagnose and resolve basic hardware issues and coordinate repairs/replacements when required.
• Set up and configure laptops, desktops, email accounts, and other IT equipment for new employees.
• Manage user accounts, passwords, system access, and basic Microsoft 365 administration.
• Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
• Support Active Directory and basic Windows Server administration.
• Maintain IT assets, inventory, documentation, and records of issued devices.
• Perform system updates, software installations, backups, and basic security checks.
• Coordinate with vendors/service providers for hardware, networking, and other IT-related issues.
• Ensure IT issues are tracked and resolved within the required timelines.

Preferred Profile

• Bachelor's degree in Computer Science, IT, or a related field.
• 2–3 years of hands-on experience in IT Support / Desktop Support / System Administration.
• Strong practical knowledge of Windows OS, hardware troubleshooting, system formatting, software installation, and device configuration .
• Basic knowledge of Microsoft 365, Active Directory, networking, Wi-Fi, and VPNs .
• Experience supporting laptops, desktops, printers, scanners, and other office IT equipment.
• Good troubleshooting and problem-solving skills.
• Strong communication skills and a user-focused approach.
• Ability to independently diagnose common IT issues and take ownership until resolution.
• The ideal candidate should be hands-on and comfortable troubleshooting and resolving day-to-day IT issues rather than being limited to administrative or monitoring activities.