Service Coordinator

Wallem Group · Maharashtra, India

Job Role

We are looking for a proactive Service Coordinator to manage the day-to-day coordination of marine service jobs from enquiry through completion. The successful candidate will play a key role in planning jobs, coordinating engineers, communicating with customers and vendors, preparing quotations, managing documentation, and ensuring projects are delivered efficiently

The role offers exposure to a wide variety of marine services and requires someone who enjoys working in a fast-paced environment while managing multiple projects simultaneously

Key Responsibilities

• Coordinate service jobs from enquiry through completion and invoicing
• Prepare quotations, service proposals, work orders, and customer documentation
• Schedule service engineers and coordinate travel, accommodation, and logistics
• Liaise with customers, vessels, ship managers, agents, class surveyors, and subcontractors throughout each project
• Coordinate spare parts, materials, and subcontractor requirements to ensure timely project execution
• Prepare service documentation, reports, certificates, and job files
• Monitor project progress and ensure service milestones are achieved within agreed timelines
• Support Accounts with invoicing, documentation, and customer payment follow-up
• Maintain accurate records within the company ERP and service management systems
• Track recurring services, statutory inspections, and customer due dates
• Follow up on quotations, customer approvals, and outstanding service opportunities
• Identify opportunities to improve operational efficiency and customer service

Requirements

• Diploma or Degree in Engineering, Marine Studies, Logistics, Business Administration, or a related discipline.
• Minimum 2 years' experience in operations, service coordination, logistics, project coordination, including Lifeboats & Rescue Boats (LSA), Fire Fighting Equipment (FFE), Navigation & Communication systems, Ship Repair, Underwater Services & Maintenance, UTM, Tank Inspections, Various testing and analysis and other technical marine solutions
• Excellent communication and organizational skills.
• Ability to manage multiple projects and priorities simultaneously.
• Good knowledge of Microsoft Office applications.
• Experience in the maritime, shipping, logistics, engineering, or technical services industry will be an advantage