IT operations officer

Master Group · India

Provide reliable IT technical support, system administration, and network maintenance to ensure smooth business operations. The role involves troubleshooting hardware and software issues, maintaining IT infrastructure, managing network connectivity, ensuring IT security, and providing timely technical assistance to end users.

Key Responsibilities

Provide first- and second-level technical support for desktops, laptops, printers, operating systems, email, and business applications.

Install, configure, maintain, and troubleshoot Windows/Linux systems, workstations, servers, and peripheral devices.

Maintain LAN/WAN, Wi-Fi, VPN, routers, switches, firewalls, and internet connectivity.

Support IT infrastructure, including CCTV/NVR, IP phones, biometric systems, and network cabling.

Manage user accounts, access permissions, system updates, antivirus, security patches, and backup activities.

Maintain IT asset inventory, equipment issuance records, warranties, and repair documentation.

Coordinate with vendors and internet service providers for maintenance, repairs, and connectivity issues.

Maintain IT incident logs, technical documentation, network records, and periodic performance reports.

Guide users on IT systems, applications, cybersecurity practices, and organizational IT policies.

Support IT infrastructure projects, system upgrades, deployments, and other assignments from the IT Manager.

Education

Minimum: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a relevant discipline.

Preferred: Relevant professional certifications in networking, systems administration, Microsoft technologies, Linux, or cybersecurity.

Experience

Minimum: 2–3 years of relevant experience in IT support, network administration, system administration, or IT infrastructure.

Hands-on experience in troubleshooting hardware/software issues, managing network connectivity, and providing end-user support is essential.

Technical Skills

IT hardware and software troubleshooting.

Windows operating systems and basic Linux administration.

LAN/WAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, routers, switches, and access points.

Basic server administration, Active Directory, and user account management.

Firewall, antivirus, endpoint security, backup, and recovery procedures.

Network cabling, fiber connectivity, CCTV/NVR, and IP-based systems.

IT asset management, preventive maintenance, and technical documentation.

Proficiency in MS Office and IT reporting.

Strong analytical and problem-solving skills.

Effective communication and interpersonal skills.

Customer-focused approach to end-user support.

Teamwork, coordination, and vendor management.

Time management and task prioritization.

Attention to detail, accountability, and confidentiality.

Ability to work under pressure and respond promptly to critical technical issues.

Proactive approach to troubleshooting and continuous learning.

Preferred Certifications

CCNA/CCNP, CompTIA Network+, Microsoft certifications, or relevant Linux and cybersecurity certifications will be an advantage.

Key Performance Expectations: Timely resolution of IT support requests, reduced system and network downtime, effective preventive maintenance, accurate IT asset records, compliance with security procedures, and quality of technical support.