Customer support executive

L'étoile · Hyderabad, India

Customer Support Executive

L’étoile Patisserie | Jubilee Hills, Hyderabad

Employment Type: Full-time, On-site

About L’étoile Patisserie

L’étoile Patisserie is a premium patisserie based in Jubilee Hills, Hyderabad, offering freshly made breads, spreads, desserts and other bakery products. We focus on quality, freshness and delivering an excellent customer experience.

Role Overview

We are looking for a polite, organised and customer-focused  Customer Support Executive to assist customers with their orders, coordinate with internal teams, track deliveries and collect customer feedback.

The candidate will act as the primary point of contact for customers from the time an enquiry is received until the order is successfully delivered.

Key Responsibilities Attend customer calls and respond to enquiries through Whats App and other communication channels. Help customers with product information, pricing, availability, subscriptions and delivery-related queries. Confirm customer orders, delivery addresses, payment details and preferred delivery timings. Enter and maintain accurate order details in the order-tracking system. Coordinate with the kitchen, packing, dispatch and delivery teams. Track orders until successful delivery and provide timely updates to customers. Inform customers proactively in case of delays, changes or delivery issues. Assist with order modifications, cancellations, missing items and basic complaints. Follow up with customers after delivery and collect feedback. Record customer complaints, preferences and suggestions. Encourage satisfied customers to share reviews and testimonials. Escalate product quality, payment, or serious customer concerns to the Operations Manager. Prepare daily reports on orders, customer enquiries, complaints and feedback.

Candidate Requirements Good verbal and written communication skills. Ability to communicate in  English, Telugu and Hindi . Polite, patient and comfortable speaking with customers over the phone. Good organisational and coordination skills. Basic knowledge of Microsoft Excel or Google Sheets. Ability to handle multiple orders and customer enquiries efficiently. Willingness to work during peak order and delivery hours. Previous experience in customer support, hospitality, food delivery, retail, e-commerce or order coordination is preferred.

Ideal Candidate

The ideal candidate is approachable, responsible and proactive. They should enjoy interacting with customers, solving problems and ensuring that every order is handled smoothly from confirmation to delivery.

How to Apply

Interested candidates may apply through Linked In or share their updated résumé at  management.letoile@