Sr. Analyst, App Support

HashRoot · India

HR Tech Application Support Analyst (Oracle Fusion HCM)

Role Overview:

We are seeking an engaging, hands-on HR Tech Application Support Analyst to lead the technical support, release management, and continuous improvement of our Oracle Fusion HCM ecosystem (focusing heavily on Core HR & Payroll). You will serve as the bridge between functional business owners and technical execution—designing solutions, configuring applications, and resolving complex system issues.

Key Responsibilities

• Tier 2/3 Support & Troubleshooting: Investigate, diagnose, and resolve functional and technical issues across Oracle Fusion HCM & Payroll modules. Manage vendor support (Oracle SRs) through resolution.
• Integrations & Data Governance: Build, maintain, and monitor integrations, data extracts, and bulk loads using HCM Extracts, HDL, Spreadsheet Loaders, BIP, and SOAP/REST APIs (orchestrated via OIC).
• Custom Development: Design, write, and optimize complex Fast Formulas (Payroll, Absence, OTL) and develop custom SQL-based BIP Reports & OTBI Dashboards .
• Release & Project Management: Partner with HR Functional Owners and OCM to plan releases, execute unit/integration testing, configure design requests, and assess downstream system impacts.

Technical Qualifications

• Fast Formulas: Advanced proficiency writing and configuring complex formulas for Payroll, OTL, and Absence.
• Reporting & Analytics: Hands-on experience developing SQL queries, performance-tuning BIP reports, and creating actionable OTBI dashboards.
• Data Migration & Extraction: Deep expertise in HCM Data Loader (HDL), Payroll element entries/balance adjustments, and HCM Extract configurations.
• Integrations: Practical experience integrating Fusion HCM with third-party vendors (Time & Benefits) using Oracle APIs, SOAP web services, and Oracle Integration Cloud (OIC).

Experience & Requirements

• Education: Bachelor’s degree (or High School Diploma/GED + 4 years of relevant work experience).
• Experience: 6+ years of hands-on Oracle Fusion HCM experience, including vendor management and service delivery.
• Functional Knowledge: Basic operational understanding of Core HR & Payroll business processes.
• Soft Skills: Excellent cross-functional communication, consultative problem-solving, and a data-driven, continuous-improvement mindset.