Customer success executive (e-commerce)

Customer Success Executive (E-commerce)

Location: Udyog Nagar, Delhi (On-site)

Employment Type: Full-time About Sola World

At Sola World, we're building one of India's fastest-growing footwear brands with a strong focus on delivering exceptional customer experiences. We're looking for a Customer Success Executive who is passionate about helping customers, solving problems, and creating memorable shopping experiences.

This is more than a customer support role—you'll play a key part in improving customer satisfaction, increasing retention, and strengthening our brand reputation. Key Responsibilities

Respond to customer inquiries via Whats App, Instagram, Facebook, email, and other communication channels. Assist customers with order tracking, shipping, exchanges, returns, refunds, and product-related queries. Manage social media DMs, comments, and customer reviews professionally. Resolve customer issues promptly with empathy and a customer-first approach. Deliver a seamless post-purchase experience that builds customer loyalty. Build strong customer relationships and encourage repeat purchases. Follow up with customers to ensure complete issue resolution. Reach out to abandoned cart customers and help convert them into successful orders. Encourage Cash on Delivery (COD) customers to switch to prepaid payment methods whenever possible. Gather customer feedback and share valuable insights with internal teams. Coordinate with warehouse, logistics, and operations teams to ensure timely issue resolution. Maintain accurate customer records and follow-up activities. Requirements 1–3 years of experience in Customer Success, Customer Support, or E-commerce. Excellent verbal and written communication skills in both English and Hindi. Experience with Shopify is highly preferred. Familiarity with Whats App Business, Instagram, Facebook, and CRM tools. Strong problem-solving abilities with a customer-centric mindset. Positive attitude, patience, and the ability to manage multiple customer conversations efficiently. Preferred Qualifications Experience working with a D2 C or E-commerce brand. Understanding of customer retention and engagement strategies. Comfortable making outbound customer calls when required. Why Join Sola World? Be part of one of India's fastest-growing footwear brands. Work in a fast-paced environment with high ownership and continuous learning opportunities. Clear career growth path with performance-based incentives. Opportunity to make a meaningful impact on the customer experience and brand growth. How to Apply

If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

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