Operations Manager

Company OverviewEstablished in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

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Job DescriptionThe Operations Manager will oversee a regional operation and will lead the team in executing the highest level of customer care. The Operations Manager will oversee the training and development of a team within the Seattle, WA and surrounding markets, and will provide a safe and respectful work environment for all.
Key ResponsibilitiesEstablishes and maintains excellent customer relations through daily contact and customer visits, taking all actions necessary to ensure completion and quality of required scope of work.Leads and Develops Team – Staffing, decision-making, motivating, facilitating and process improvement; Provides regular performance feedback; Develops team member’s skills and encourages growthProvides accurate and timely information to talent acquisition team regarding current staffing and future staffing needs; Actively participates in recruiting process with recruiters and leadership staff are achievedWorks closely with HR and legal department to drive labor compliance within the business such as wage and hour, utilization of subcontractors and training requirementsResponds to customer complaints by coordinating the activities of area managers and their staffEnsures all associates are properly trained with a focus on long-term retentionHandles administrative duties to include, but not limited to: timekeeping, payroll, documentation of employee performance and safety, and maintaining inventory of necessary suppliesMaintains a safe work environment for self and employees by enforcing the Company’s safety, recognition, and training programsAssigns tasks to associates and inspects completed work for conformance to standardsPerforms other related duties assigned by management
Skills and QualificationsMust have a coaching mindset and be a champion of your teamClearly and effectively formulate directions for others, effectively conveying expectations and what success looks likeBuild authentic relationships within the organization, with customers, and with the communityStrong employee and client focusDemonstrated ability to solve complex problemsPossess personal qualities of integrity, credibility, and commitment to organizational valuesExceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the businessProficient written and verbal English communicationAbility to work in a fast-paced environment with changing priorities.
Education and Experience Required3+ years of leadership experience in a facility service, janitorial or similar service-based related industryExperience in a mobile leadership role with responsibility for a decentralized workforce and multiple customersExperience working with a diverse population is required. Bilingual is preferredHours will vary and typically occur outside of normal business hours; must have scheduling flexibility to best serve our customer and the team
Business Conduct:Commits to behave in compliance with the company’s values and Code of Conduct.Builds a culture of work safety and lead by example with one’s own safe behavior.Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).Treats co-workers with respect and approaches conflict with positive intent and professionalism.Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.
Physical DemandsWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. xzbcwsv
EEO StatementMarsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.