Loss prevention officer (Ex-Army)

Acme Services Private Limited · Mumbai, India

Job Description:

• Jewelry, watches, high-value electronics, or another high-value-low-bulk retail category strongly preferred -

• general apparel/grocery LP experience does not transfer cleanly to per-gram gold reconciliation or diamond

• certification fraud, which are jewelry-specific loss vectors.

• Background in investigations - ex-law enforcement, ex-defence, or corporate investigations experience is

• common in Indian jewelry retail LP hiring and helps with the FIR/law-enforcement liaison part of the role.

• Working knowledge of CCTV/VMS systems, EAS/RFID tagging, vault and safe protocols, and POS exception

• reporting.

• Familiarity with the regulatory patchwork that actually applies (see Section 7) - there is no single "Loss

• Prevention Act" in India; SOPs must instead be built against the Private Security Agencies (Regulation) Act 2005,

• applicable state Shops & Establishments Act, BIS hallmarking compliance, IT Act provisions on CCTV/data

• retention, and standard labour law on employee investigations and termination.

• Certification such as LPC (Loss Prevention Certified, US-based) or a local equivalent is a plus, not a prerequisite

• - don't screen out strong regional candidates for lacking a Western certification.

• 3.2 Core responsibilities

• Policy & SOP ownership

• Author and maintain the Loss Prevention SOP manual: opening/closing procedures, vault access, key control,

• CCTV coverage standards, EAS tagging, cash handling, high-value item movement between stores, and customer

• bag/parcel checks.

• Define minimum security standards for FOFO stores and the audit checklist used to certify compliance; own the

• escalation path to franchise owners for non-compliance.

• Investigations

• Sole central point of contact for every loss-prevention incident across COCO and FOFO stores - shrinkage

• variance, till mismatches, suspected internal theft, external theft, robbery/burglary, and vendor fraud.

• Conduct or direct investigations; own the incident log and case files; coordinate with police for FIR filing and

• evidentiary handover (CCTV footage, POS exception reports).

• Coordinate with HR and Legal on disciplinary action and termination for cause arising from LP findings.

• Audit & compliance

• Run scheduled and surprise store audits (physical security, SOP adherence, stock reconciliation) across COCO

• stores directly, and FOFO stores per the franchise audit clause.

• Own the monthly stock/shrinkage reconciliation review with Finance; flag variance beyond threshold for

• investigation.