Walk-in drive || 6th june || chat support || chennai

HCLTech · Chennai, India

HCLTech is Hiring for Chat Support Executives

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 6th June 2026

Timing: 11:00 AM - 3:00 PM

Walk-In Address: (Tower 4) at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai- , Tamil Nadu.

Work Location: Chennai

Contact Person: Shadish Kumar/Magimmaimary C

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features

• The agent shall make every reasonable attempt to resolve and provide the service where possible

• Provide accurate and complete information by using right methods and tools

• Ability to quickly assess an issue and accurately respond to customer inquiries

• Respond to all service requests and issues raised via chat support

• Move the request to L2 support team.

• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

• Keep records of customer interactions, process customer account changes as required

• Follow communication procedures, guidelines and policies

• Meet individual and team targets for a variety of customer service goals

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits