Senior Executive - Customer Support and Operations

Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination Experience: 1–4 years Location: Mumbai – Bandra / Goregaon preferred Work Pattern: 50% Office / 50% Field Travel: Required Reports to: Assistant/Deputy Manager / Senior Management Role Purpose Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required. Key Responsibilities - Handle customer enquiries, complaints and resolutions. - Maintain customer-service records and escalate issues. - Draft customer, vendor and supplier correspondence. - Prepare internal updates and reports. - Maintain operational trackers and deadlines. - Coordinate with India-based and international stakeholders. - Obtain quotations and compare proposals. - Track samples, specifications, approvals, orders and deliveries. - Follow up on delays and escalate quality, pricing or delivery issues. - Visit vendors and suppliers when required. Essential Skills - Excellent spoken and written English. - Strong professional email-writing and customer-service skills. - Excellent coordination and follow-up. - Excel / Google Sheets knowledge. - Attention to detail and telephone etiquette. - Vendor communication and problem-solving skills. - Ability to multitask, work under pressure and travel as required. Preferred: Customer support, operations, procurement, F&B, hospitality, logistics, e-commerce or D2C experience. Work Style Candidates should be: - Proactive, organised and ownership-driven. - Strong communicators with excellent follow-up. - Comfortable with changing priorities and cross-functional work. - Professional, reliable and detail-oriented. - Willing to take responsibility beyond a narrow job description.